Load low-bandwidth site?

Family Liaison Officer online training

Family Liaison Officer online training table
Start date11 May 2021
End date12 May 2021
Time9:00 am CEST |3:00 AM EDT
Provider Danish Refugee Council
Type Crisis
Cost380 USD
Booking URLhttps://drc.ngo/our-work/resources/heat-and-re-heat/

Overall purpose of the course:

The training prepares the participants to function as Family Liaison officers on behalf of an organisation. The family liaison officers function as communication link between an organisation’s critical incident management team and the relatives of a staff member who is unable to communicate, e.g. due to being hospitalised, abducted etc.

The training is a real time, face to face training, based on collaborative learning. Participants will participate in plenary sessions, task solving in groups, peer feedback, and participant presentations.

In the training there will be simulation and scenarios. These scenarios will be presented through picture, video, and sound. Real time roleplaying will be presented to the participant through the screen and speaker.
The training will be facilitated by a senior safety expert and a senior stress counsellor.

The training is based on critical incident management best practice for international NGOs.

Intended learning objectives:


  • The participant can independently take responsibility for communication with family members to DRC staff in case of an incident or crisis


  • Communication


  • Stress Management
  • Crisis Management

The FLO’s typical duties:

  • Maintains communication between DRC and the family
  • Manages family dynamics, their expectations, and fears
  • Defuses/prevents the family’s potential frustrations, and worry
  • Helps prevent, rationalise family members solo initiatives that may be disruptive
  • Gathers helpful information from the family
  • DRC has a duty of care to the staff –ethically and legally
  • Prepares the family for the best – or worst
  • Follows up with the family and DRC after the release

To find out more information, and to book onto this course, please follow the link above.


2- day International Safety and Security training

How to deal with corruption when you are abroad? How to react when being mugged? How to remain in control, even when faced with precarious circumstances? This – and more – you will learn during the 2-day Safety and Security training. For whom For employees of NGO’s going abroad for…

Personal Safety Awareness Training – English (Online)

1 Week • 5 Modules • Instructor-led online course This advanced Personal Safety and Security course is delivered online, it covers the key learning objectives of a Hostile Environment Awareness Training (HEAT) course, but without the simulations or face-to-face interaction. When combined with an ILS one day course, PSAT can…

1-day advanced female travellers security training

What to do when you are victim of abduction? What attitude do you choose? How do you maximise your mental and physical health? For whom: Business travellers, humanitarian workers and development workers who travel in high-risk areas. To follow this training, you need to have followed a safety and security…

Europe 2022