Regional Manager, Safety & Security, Americas

Overview

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skillsets and life experiences. CHAI is deeply grounded in the countries we work in, with majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Responsibilities

Safety and Security

• Conduct in-person country risk assessments, develop protocols, SOPs, and plans, and evaluate the effectiveness of CHAI’s S&S policies, in liaison with the Global Safety & Security Department
• Support country Security Point Persons (SPPs) in evaluating and maintaining country-level S&S documents.
• Support country SPPs and staff to ensure risk mitigation measures are applied in accordance with the organization’s S&S materials and policies.
• Liaise with security actors as well as the NGO, international and diplomatic communities, and any other parties to ensure organizational acceptance and awareness of security concerns.
• Develop and conduct safety & security briefings and training for staff.
• Develop and maintain travel (international and field trip) notification protocols.
• Track international travels and field trips, and ensure protocols are met.
• Ensure that field communications needs are met and that staff are trained in the use of any communications equipment as necessary.
• Manage and track incidents and develop incident reports being shared with a Global S&S Department
• Work closely with the Global S&S Department to identify learning and development needs related to S&S in the countries.
• Support country SPPs and the Global S&S Department with incident response, including global support outside the Americas
• Act as the primary S&S focal point for CHAI U.S. offices
• Conduct an initial assessment of new regions/countries for expansion of programmatic activities and prepare deployment plans.
• Conduct risk assessment travels to new regions/countries to assess the possibility of establishing operations for new programmatic activities, and prepare deployment plans
• Perform any other assigned operational tasks.
• Manage and maintain quality and compliance for all S&S/Operations materials, plans and SOP in compliance with CHAI Global Policies.

Logistics

• Assess the needs, look for proper office spaces, and supervise the installation of equipment and office utilities.
• Develop and maintain country office transportation and vehicle movements and maintenance procedures.
• Ensure valid long-term contracts for country operations for office lease, transportation service provider, car rental, lodging, fuel, internet service, and similar running costs.
• Prepare annual logistics operation plans and budget requirements.
• Provide logistics support to ongoing operations in offices,
• Ensure that protocols are in place to correctly monitor the use of vehicles (consumption and mileage, damages, maintenance, administrative documents) and transportation service provision.

Qualifications

Education

• Bachelor’s Degree or equivalent and security management experience (5-7 years), ideally with an international, or diplomatic organization, or global non-governmental organization,

Experience

• Experience managing and supporting colleagues with diverse backgrounds, cultures, and skills, with experience at an international NGO strongly preferred.
• Experience living and working in Latina American Countries and the Caribbean is preferred.
• Experience liaising with international, diplomatic, governmental, and local authorities, including security networks.
• Demonstrated ability to remain calm under pressure and respond to staff emergencies while coordinating with country and CHAI leadership.
• Experience developing security protocols and procedures, supporting implementation across diverse stakeholders, and working with security providers.
• Detail-oriented with strong organization and time-management skills
• Strong written and verbal communication skills with a proven track record of building strong relationships through communication (remote experience is a plus)
• Flexibility to adapt to changing requirements.
• Security management and/or project management certifications are a plus.
• High levels of proficiency in Microsoft Word, Excel, PowerPoint, and Internet applications

Language:

• Spanish and English fluency (written and oral)
• Knowledge of French is a plus.

Professionalism:

• Deep personal commitment to producing results.
• Flexibility to adapt to changing requirements.
• Excellent interpersonal skills with the ability to build strong relationships with a range of stakeholders.
• Ability to work independently and flexibly with limited supervision.
• Strong work ethic, supported by commitment and follow-through.

Communication

• Speaks and writes clearly and effectively.
• Listens to others correctly interprets messages from others and responds appropriately.
• Demonstrates openness in sharing information and keeping people informed.

Planning and Organizing

• Excellent time management and problem-solving skills
• Detail-oriented with a strong ability to organize and prioritize tasks and meet deadlines.