Anis Chouchane is a conflict management and international development professional focusing on humanitarian policy, peacebuilding and governance reform in Africa and the Middle East. Anis graduated from the Johns Hopkins University’s School of Advanced International Studies (SAIS) where he received his Master of Arts degree in international relations and international economics.
The Disaster Report 2013 published by the International Federation of Red Cross and Red Crescent Societies revealed how new technologies such as mobile phones and social media are helping victims of natural disasters and conflict cope and recover from emergencies. A rising number of donors, humanitarian agencies and governments are already using electronic vouchers or mobile money systems for humanitarian purposes. In fact, new technologies allow managing some of the risks that humanitarian personnel often face while transporting or distributing humanitarian goods and food supplies. However, and although these new technologies have the potential to enable aid organisations to deliver money and food to aid recipients with record efficiency and speed, potential risks around data protection remain a concern.
The success of electronic payment technologies during humanitarian emergencies has been demonstrated through various projects in the Democratic Republic of Congo (DRC), Kenya, Niger and Sudan. Aid recipients were able to use their e-wallets to purchase commodities directly in local shops or withdraw their credit at any branchless bank or local trader. Even in countries such as Niger–which has low mobile phone penetration and high illiteracy rates–almost all participating households interviewed during the independent evaluation praised the effectiveness of the mobile money method.
The use of mobile money systems (MMS) by humanitarian agencies was piloted during the 2008 post-election emergency in Kenya. A service called M-PESA was launched to avoid the security dangers posed by the distribution of food aid. Having successfully implemented this project in one of the most remote parts of Kenya, humanitarian partners decided to replicate similar projects in other parts of Africa.
Nevertheless and as promising as the use of electronic payment technologies for humanitarian purposes seems, a joint study by Concern Worldwide, Oxford Policy Management (OPM) and the Partnership for Research in International Affairs and Development (PRIAD) highlighted that a number of NGOs had raised concerns regarding the risks associated with the storage of electronic data and sharing of confidential information. This is particularly worrying in in contexts where data can jeopardise the personal security of many people. Such is the case of Somalia and Zimbabwe, where during the joint monitoring phase of electronic cash transfer programs participating agencies were concerned about the repercussions if data were to ‘fall into the wrong hands’. In Zimbabwe some implementing partners felt that these data management concerns were neglected, and no further dialog had been established to discuss issues such as data security.
The increasing use of electronic data by the aid industry and growing fears about data protection emphasise the lack of clear rules for data management. In the years ahead, more will need to be done to appease fears around data protection. However, if rules and adequate security measures are established, no one can deny that technology will enable aid organisations to reach an even larger number of people in need.
World Vision Cash Transfer Project in Gihembe Refugee Camp, Rwanda, European Interagency Security Forum, October 2014, http://commstech-hub.eisf.helpful.ws/uploads/4/0/2/4/40242315/maereg_tafere_stuart_katkiwirize_esther_n._kamau_and_jules_nsabimana_mobile_money_systems_for_humanitarian_delivery_world_vision_cash_transfer_project_in_gihembe_refugee_camp_rwanda_eisf_october_2014_.pdf
A Principled Approach to Data Management: Lessons Learned from Medair’s Experience in Lebanon Using Last Mile Mobile Solutions, European Interagency Security Forum, October 2014, http://commstech-hub.eisf.helpful.ws/uploads/4/0/2/4/40242315/joel_kaiser_and_rob_fielding_a_principled_approach_to_data_management_lessons_learned_from_medairs_experience_in_lebanon_using_last_mile_mobile_solutions_eisf_october_2014.pdf
World Disasters Report 2013, The International Federation of Red Cross and Red Crescent Societies, 2013, http://www.ifrc.org/PageFiles/134658/WDR%202013%20complete.pdf
New technologies in cash transfer programming and humanitarian assistance, Humanitarian Exchange Magazine, Issue 54, May 2012, http://www.odihpn.org/humanitarian-exchange-magazine/issue-54/new-technologies-in-cash-transfer-programming-and-humanitarian-assistance
New Technologies in Cash Transfer Programming and Humanitarian Assistance, The Cash Learning Partnership (CaLP), 2011, http://www.cashlearning.org/resources/library/272-new-technologies-in-cash-transfer-programming-and-humanitarian-assistance
Last Mile Mobile Solutions (LMMS): Technology and Partnering for Social Innovation, ALNAP Innovations, November 2009, http://www.alnap.org/pool/files/innovationcasestudyno3-lmms.pdf
Mobile phone-based cash transfers: lessons from the Kenya emergency response, Humanitarian Exchange Magazine, Issue 40, October 2008, http://www.odihpn.org/humanitarian-exchange-magazine/issue-40/mobile-phone-based-cash-transfers-lessons-from-the-kenya-emergency-response
Communications Technology and Humanitarian Delivery: Challenges and Opportunities for Security Risk Management, European Interagency Security Forum (EISF), October 2014, https://gisf.ngo/resource/communications-technology-and-security-risk-management/
Tracking spending on cash transfer programming in a humanitarian context, Global Humanitarian Assistance, March 2012, http://www.globalhumanitarianassistance.org/wp-content/uploads/2012/03/cash-transfer-financing-final.pdf
Cheaper, faster, better? Cash assistance in emergencies, Mercy Corps, November 2014, https://www.mercycorps.org/sites/default/files/MercyCorps_DRC_CashTransfersCaseStudy_November2014.pdf
Air traffic volume has expanded dramatically in recent years, yet the number of plane crashes has steadily declined since 1980. Air accidents peaked in the 1940s, prompting aviation experts to develop a new safety approach, and today, aviation is one of the leading industries in risk management. This article discusses…
For those unfamiliar with the ISO 31000 terminology and process, this op-ed aims to serve as a summary of the key benefits of adapting them to the NGO space.
It is with great sadness that I must share the news that Andy Marshall passed in his sleep on the night of the 19th February. Andy worked for many years in the humanitarian sector and he brought his perspective into managing security risks, most recently back in the EISF family working for Cordaid.