Remote Crisis Management Course
The environments in which staff travel and work present a constant risk of security and safety incidents. The majority of these incidents, should they affect personnel, would normally be dealt with and managed through the existing in-country management structure, with support from the Head Office if required. However, exceptional crisis situations can arise which, due to the nature and severity of the incident or its wider implications for the organisation, are beyond the scope of normal programme management mechanisms or decision-making. As a result of such exceptional events, special coordination and decision-making must be undertaken. Although these events are rare, the successful management of any crisis situation is dependent on the degree of preparedness of the agency, combined with clearly defined roles, responsibilities and communication lines, especially where a coordinated and effective response from many different departments is required.
Resources:
0.o Outline
1.1 Welcome and introductions
1.2 What is a crisis
1.3 Remote Crisis Management
1.4 Learning Activity 1
1.5 Working with the Media
- HO Scenarios, facilitator notes – word doc
- HO Scenarios, for participants – word doc
- Working with the media – PPT
- Working with the media – word doc
1.6 Learning Activity 2
2.1 Family Support
2.2 Learning Activity 3
2.3 Crisis Management Exercise (CME)
- EISF CME Timetable – word doc
- Facilitation Considerations – word doc
- Facilitator Briefing for CME – word doc
- Facilitator Debrief Notes – word doc
- Log Sheet – word doc
- Organisational Profile – word doc
2.31 CME Injects
- Inject 1, Local journalist
- Inject 2, Friend of the driver
- Inject 3, Nurse’s mother
- Inject 4, Manager of newspaper
- Serial 1b, IRIN article
- Serial 2
- Serial 3
- Serial 4
- Serial 5
- Serial 6
- Serial 7
- Serial xx, FCO
2.4 Preparedness and Next Steps