The events of the past several months have presented a wide range of challenges to the International NGO (INGO) community as COVID-19 has spread rapidly around the world. The operational realities of COVID-19 are causing organizations to create and adapt processes and procedures, reassess organizational customs and norms and establish new ways of working. Organizations are dedicating significant energy to projecting forward and making operational changes to uphold their duty of care and provide staff with a work environment that considers this new reality. Recognizing this effort, the INGO community came together to produce Recovery & Wellness, COVID-19. The resulting content brings together subject matter experts and practitioners to provide guidelines for Post-COVID-19 transitioning in the following areas:
- Human Resources
- Insurances and Benefits
- Staff Wellbeing
- Travel and Journey Management
- Operational Security
It is the intent of the organizations who contributed to this endeavor is to make these recommendations available to the INGO community to support the deployment and fulfillment of an organization’s duty of care to staff during COVID-19. This document should be used as a reference, guide and framework to structure internal conversations and organizational actions around re-entry and continued operations. Recovery & Wellness, COVID-19 is created for INGOs based in the United States but can be used as a reference for organizations based elsewhere. The document was created with the technical expertise, input, and knowledge of INSSA, GISF, Klamp & Associates, Internews and the Konterra group, and with the support of 14 INGOs.