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Crisis Management of Critical Incidents

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1 January 2010

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Crisis Management of Critical Incidents

No matter how good the risk management system, aid workers operate in areas where risk of critical incidents cannot be eliminated.  And thus agencies must form and constantly seek to update and strengthen robust crisis response mechanisms, from incident reporting processes through to post-crisis reviews and lessons learned.

This GISF Briefing Paper seeks to outline the requirements of crisis management structures, providing a general guideline of crisis management planning, Crisis Management Teams (CMTs) and post-crisis follow-up.  It is followed by the May 2010 GISF Briefing Paper, Abduction Management, that will focus on the management of abductions and kidnappings, a particular form of crisis requiring an especially tailoured response.  The two papers seek to act as tools by which agencies can review and strengthen their crisis management mechanisms, so ensuring effective responses to critical incidents.


Abduction and Kidnap Risk Management Guide

This guide provides a concise summary of key information for non-governmental organisations facing the threat of a potential or actual abduction of one of their staff members or other individuals under their responsibility.

Family First: Liaison and support during a crisis

Family First: Liaison and support during a crisis is a concise GISF Guide on planning, provision and review of family support, accompanied by practical tools.

Guide to selecting appropriate Crisis Management Insurance

This guidance document was developed by Harry Linnell who is a Crisis Management Insurance Broker at RKH Specialty. It provides guidance to NGOs on the questions to consider before taking out crisis management insurance.